Instead of setting up PPTP, please follow the corresponding OpenVPN guide.
To begin setting up a new network connection, bring up the Start menu and select Control Panel. The Control Panel gets displayed. Click Network and Internet.
Click Network and Sharing Center on the right panel.
Click Setup a new connection or Network.
A wizard to set up a connection or network will be shown. Choose Connect to a workplace to set up a VPN connection. Click Next.
If you already have other dial up/VPN profile on your system this page will come up. Simply select No and click Next.
Choose Use my Internet connection (VPN). Your already active Internet connection is used to establish a new one to FinchVPN.
The Internet address to connect to is depends on which server you wanted to connect to (Eg fr-01.****.com for France 01), for the Destination name just use the same one you enter for Internet address.
fr-01.finchvpn.com address used in the screenshot is a sample address
Enter your credentials for User name and Password. Choose if you want to Remember this password for this VPN connection. Do not supply a Domain. Click Create.
The wizard displays a message saying the connection would be ready to use. Do not connect now further configuration needs to be done. Click Close instead.
Back in the Network and Sharing Center click Change adapter settings from the left pane.
A list of available network interfaces appears, among them the newly created one for FinchVPN. Notice that the description for it in brackets says it is configured to be IKEv2. This setting as well as some others need to be tweaked.
Right click on the FinchVPN interface and select Properties from the context menu.
Make sure that the Windows login domain is not included. The Redial attempts should be set to a very high number. Check Redial if line is dropped to have your machine always trying to reestablish failed connections. Click PPP Settings.
Inside the PPP Settings, it is important to have LCP extensions enabled and to have Software compression disabled. Close with OK and go on to the Security tab.
Change the Type of VPN to be PPTP VPN, so the client does not probe for different kinds of VPN. In the Authentication context, make sure to have only Microsoft CHAP Version 2 (MS-CHAP v2) selected. On Windows 7, Challenge Handshake Authentication Protocol (CHAP) needs to be deselected. Switch to the Networking tab.
Uncheck IPv6 from the list of available network protocols. Also uncheck File and Printer Sharing for Microsoft Networks as well as Client for Microsoft Networks from the list of used items and click OK. Finally, enter the last tab, Sharing.
Now it is time to bring up your newly created network connection. Click on the network tray icon. A list of configured and active network connections gets displayed. Click on the one you just created.
Click the appearing Connect button.
A dialog box appears, asking for your User name and Password. Enter them and click OK.
A connection status message will be displayed and disappear after some time. Clicking on the network tray icon again, the list of configured and active network connections displays FinchVPN as Connected.
If you experience any problem after using this guide, please check our Problem Guide and the FAQ first. An overview of PPTP client settings detailing technical aspects a bit more in depth is also available.
If these documents do not provide enough information for solving your problem, visit the online online chat or use the Help Wizard to contact the support.